DELIVERY

SHIPPING AND DELIVERY INFORMATION

THE SECOND COLLECTION EARLY BIRD PREORDERS WILL SHIP AFTER MARCH 15, 2021. YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS THE PACKAGE IS SHIPPED.

DUE TO COVID-19 SAFETY PRECAUTIONS, PLEASE ALLOW 10 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.

PROCESSING AND SHIPPING TIMES MAY INCREASE DURING HOLIDAYS AND OTHER PEAK SEASONS.

YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL CONTAINING A TRACKING NUMBER ONCE YOUR ORDER IS DISPATCHED. PLEASE BE RESPONSIBLE FOR TRACKING THE PACKAGE.

PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED OR CHANGED. NO REFUNDS AND EXCHANGES. 

WE RESERVE THE RIGHT TO REFUSE OR CANCEL YOUR ORDER FOR REASONS INCLUDING BUT NOT LIMITED TO PRODUCT AVAILABILITY, ERRORS IN PRICE, SYSTEM ERRORS.

WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED. PLEASE ENSURE THAT YOUR SUPPLIED SHIPPING ADDRESS AND OTHER CONTACT DETAILS ARE UP TO DATE. 

BUBBLEWRAP AND WATERPROOF WRAPPING MATERIAL MAY BE USED FOR DISPATCHING.

IF THE COURIER FAILS TO REACH THE RECEIVER, YOUR PACKAGE WILL BE HELD AT THE COURIER FOR PICK UP. IF THE CUSTOMER FAILS TO PICK UP THE PACKAGE FOR ANY REASON, THE PACKAGE WILL BE RETURNED TO THE SENDER (HAPPY KONGNER) AT THE CUSTOMER’S EXPENSE. ALL FEE AND EXTRA CHARGES WILL BE COVERED BY THE CUSTOMER.

WE ARE UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.

FOR INTERNATIONAL SHIPPING

INTERNATIONAL SHIPPING RATES VARY.  DURING CHECKOUT WE CALCULATE SHIPPING COSTS BASED ON YOUR LOCATION AND ESTIMATED WEIGHT OF YOUR PACKAGE.

FOR INTERNATIONAL CUSTOMERS, IF YOU REFUSE RECEIPT OF YOUR PACKAGE, THE PACKAGE WILL BE RETURNED TO HAPPY KONGNER AT YOUR EXPENSE. 

HAPPY KONGNER DO NOT TAKE RESPONSIBILITY FOR ANY LOST, STOLEN OR DAMAGED PACKAGE.

THE INFORMATION PROVIDED ON THIS PAGE IS SUBJECT TO CHANGE AND UPDATE FROM TIME TO TIME.